Financial Services Guide
Bond Adviser Pty Limited
1 November 2017
What is the purpose of this Financial Services Guide?
This Financial Services Guide (FSG) provides you with information about us, to help you decide whether to use the services we offer.
- the services offered by us;
- how instructions may be provided to us;
- how we are remunerated; and
- the details of our internal and external complaints handling procedures and how you can access them.
This FSG is provided by Bond Adviser Pty Limited (ACN 164 148 467), holder Australian Financial Services Licence (AFSL) 456783. Our contact details are:
Postal address: Level 4, 190 Queen Street Melbourne Vic 3000
Phone 03 9670 8615
Who is BondAdviser?
BondAdviser is an Australian independent financial research and advisory company. We provide research, information and interactive tools through an online portal available to our clients. The portal relates to ASX-listed and over-the-counter interest rate securities, as well as other products, including government bonds and exchange traded funds. Our aim is to facilitate informed investment decisions within Australian markets.
What services can BondAdviser provide?
BondAdviser’s AFSL authorises it to provide general financial advice, to both retail and wholesale clients, for the following classes of financial products:
- basic and non-basic deposit and payment products;
- debentures, stocks or bonds issued or proposed to be issued by a government;
- interests in managed investment schemes, excluding investor directed portfolio services; and
The web application, the Content and the Reports are not intended to provide financial product advice and must not be relied upon as such. The Content and the Reports are not and shall not be construed as financial product advice. The statements and/or recommendations on this web application, the Content and/or the Reports are our opinions only. We do not express any opinion on the future or expected value of any Security and do not explicitly or implicitly recommend or suggest an investment strategy of any kind.
The Content and the Reports provided at this web application have been prepared based on available data to which we have access. Neither the accuracy of that data nor the research_methodology used to produce the Content and Reports can be guaranteed or warranted. Some of the research used to create the Content is based on past performance. Past performance is not an indicator of future performance. We have taken all reasonable steps to ensure that any opinion or recommendation in the Content or the Reports is based on reasonable grounds. The data generated by the research in the Content or the Reports is based on research methodology that has limitations; and some of the information in the Content or the Reports is based on information from third parties.
We do not guarantee the currency of the Content or the Reports. If you would like to assess the currency, you should compare the Content of the Content or the Reports with more recent characteristics and performance of the assets mentioned within it. You acknowledge that investment can give rise to substantial risk and a product mentioned in the Content or the Reports may not be suitable to you.
You should obtain independent advice specific to your particular circumstances, make your own enquiries and satisfy yourself before you make any investment decisions or use the Content or the Reports for any purpose. This web application and the Content and the Reports provide general information only. There has been no regard whatsoever to your own personal or business needs, your individual circumstances, your own financial position or investment objectives in preparing the information and Reports available at this web application.
We do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this web application or the Reports, nor do we accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on or accessed through this web application, the Content or the Reports.
How do I give information to BondAdviser?
You can give us information by phone, post or email. In some cases, you will need to complete and return certain documents, such as a subscription agreement and a client identification form.
How does BondAdviser get paid?
We receive income from contracted services only. Our clients have contracted subscriptions to access content delivered through our proprietary research as a service platform. We are not involved in execution services nor do we receive funds from direct client investment. There are two levels of subscription being standard and professional package with different features and content.
BondAdviser does not pay a fee to any person who refers you to use our services. Subscription and licencing fees are our primary form of income and are generally the only remuneration received. BondAdviser, however, reserve the right to accept solicited research fees where it is satisfied that the research fee is not going to result in an associations or relationships that could reasonably influence our research.
What are BondAdviser’s indemnity insurance arrangements?
We have a professional indemnity insurance policy in place that complies with section 912B of the Corporations Act and ASIC Regulatory Guide 126.
How can I make a complaint?
If you have a complaint about the services provided to you, the following steps should be taken:
- Contact us and tell us about your complaint. If your complaint is not satisfactorily resolved within seven days, please call our Complaints Manager on 03 9670 8615 or you can put your complaint in writing and forward it to: The Complaints Manager
Bond Adviser Pty Limited
Level 4, 190 Queen Street
Melbourne VIC 3000
- The Complaints Manager will endeavour to investigate and resolve your complaint, and communicate his decision to you, within 45 days. If you still do not receive a satisfactory outcome, you may lodge a complaint with the Financial Ombudsman Service (FOS) by contacting them at the following contact details: Postal Address: GPO Box 3, Melbourne VIC 3001
Phone: 1300 780 808
Website: visit www.fos.org.au.