Bond Adviser Pty Limited – 28 July 2021

What is the purpose of this Financial Services Guide?

This Financial Services Guide (FSG) provides you with information about us, to help you decide whether to use the services we offer.

It explains:

  • the services offered by us;
  • how instructions may be provided to us;
  • how we are remunerated; and
  • the details of our internal and external complaints handling procedures and how you can access them.

This FSG is provided by Bond Adviser Pty Limited (ACN 164 148 467), holder Australian Financial Services Licence (AFSL) 456783. Our contact details are:
Postal address: Level 34 Rialto North Tower, 525 Collins Street Melbourne VIC 3000
Phone (03) 9670 8615
Email: info@bondadviser.com.au

Who is BondAdviser?

BondAdviser is an Australian financial services and technology company. Established in 2014 it has become a leading provider of investment research, asset management, data analytics and platforms with a specialised focus on in public and private debt capital markets. BondAdviser is proud to be an employee-controlled business delivering investment solutions for the Wealth and Asset Management industry.

What services can BondAdviser provide?

BondAdviser’s AFSL authorises it to provide general financial advice, to both retail and wholesale clients, for the following classes of financial products:

  • basic and non-basic deposit and payment products;
  • derivatives;
  • debentures, stocks or bonds issued or proposed to be issued by a government;
  • interests in managed investment schemes, excluding investor directed portfolio services; and
  • securities

How do I give information to BondAdviser?

You can give us information by phone, post, or email. In some cases, you will need to complete and return certain documents, such as a subscription agreement and a client identification form.

How does BondAdviser get paid?

Our clients have contracted subscriptions to access content delivered through our proprietary research as a service platform. We receive income from contracted services only. We are not involved in execution services nor do we receive funds from direct client investment. There are two levels of subscription being standard and professional package with different features and content.

BondAdviser does not pay a fee to any person who refers you to use our services. Subscription and licensing fees are our primary form of income and are generally the only remuneration received. BondAdviser, however, reserve the right to accept solicited research fees where it is satisfied that the research fee is not going to result in an associations or relationships that could reasonably influence our research.

What are BondAdviser’s indemnity insurance arrangements?

We have a professional indemnity insurance policy in place that complies with section 912B of the Corporations Act and ASIC Regulatory Guide 126.

How can I make a complaint?

If you have a complaint about the services provided to you, the following steps should be taken:
Contact us and tell us about your complaint. If your complaint is not satisfactorily resolved within seven days, please call our Complaints Manager on (03) 9670 8615 or you can put your complaint in writing and forward it to:

The Complaints Manager
Bond Adviser Pty Limited
Level 34, Rialto North Tower
525 Collins Street
Melbourne VIC 3000

The Complaints Manager will endeavour to investigate and resolve your complaint, and communicate his decision to you, within 45 days. If you still do not receive a satisfactory outcome, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA) by contacting them online, over the phone, or by email.

Website:  visit www.afca.org.au.
Phone:      1800 931 678
Email:       info@afca.org.au