If you have a complaint about the services provided to you, the following steps should be taken:
Contact us and tell us about your complaint. If your complaint is not satisfactorily resolved within seven days, please call our Complaints Manager on (03) 9670 8615 or you can put your complaint in writing and forward it to:
The Complaints Manager
Bond Adviser Pty Limited
Level 34, Rialto North Tower
525 Collins Street
Melbourne VIC 3000
The Complaints Manager will endeavour to investigate and resolve your complaint, and communicate his decision to you, within 45 days. If you still do not receive a satisfactory outcome, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA) by contacting them online, over the phone, or by email.
Website: visit www.afca.org.au.
Phone: 1800 931 678